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Rick's Reflections: Ten Critical Success Factors to Identify & Diagnose Change

Rick's Reflections: Diagnosing Change

Identifying and Diagnosing Change is the major activity performed by change management practitioners according to the recently released Change Management Market Research Study conducted by the Association of Change Management Professionals (ACMP - 2013).   As I reviewed the results of this report, I couldn’t help but nod my head in agreement.  Identifying and diagnosing change is possibly the most critical step to creating a successful change initiative, but it is also the step we find that is most often minimized or neglected.

Thinking back on the hundreds of change discussions I have had with clients and colleagues, I have concluded there are Ten Critical Success Factors that best enable us to guide our clients through the identification and diagnostic process.  By asking these questions throughout the change process, change managers can make more informed decisions overall.  

  1. Is the Current State Case for Change Strong?
  1. Is the Desired State Definition Clearly Defined?
  1. Is the Delta State Performance Impact Acknowledged?
  1. Is the Impact of Multiple Changes Understood?
  1. Is the Impact of History Acknowledged and Mitigated?
  1. Is Sponsorship Effective at All Levels?
  1. Are Change Agents Capable and Willing to Facilitate the Change?
  1. Is the Impact of Culture Acknowledged and Mitigated?
  1. Is Target Resistance Identified, Analyzed and Mitigated Effectively
  2. Is Change Project Governance Operational?

It is an exciting time as ACMP continues to research the discipline of change management and define the profession.  Change practitioners everywhere will benefit from those continued efforts.

We are pleased that our years of work with our global clients reinforce and align with the emerging industry standards and we look forward to our continued participation in that evolution. 

Click here to learn more about the ACMP Standards Project and review the results of the Market Research Analysis.

Tell us what you think! Which of the Ten Critical Success Factors do you think is most important based on your experience?


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I would add another critical factor: 
"Are those that are going to participate in the change process able to communicate effectively?
Posted @ Wednesday, September 11, 2013 11:45 AM by Chris Varley
Chris…great suggestion. The ability to effectively communicate is embedded in several of the Critical Success Factors. Communication is key to effective Sponsorship and the change facilitation responsibilities of the Change Agent. Those impacted by the change, the Targets of change, also need to assume a level of responsibility for the change. They need to make certain they understand the change and how it will impact them so they can make an informed decision and react. Their ability to communicate effectively is tied to their ability to articulate resistance and ask for help.
Posted @ Thursday, September 12, 2013 5:56 PM by Rick Rothermel
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